We can normally be contacted by telephone between the hours of 09:00am and 5:30pm, Monday to Friday inclusive with the exception of Public Holidays. Please note that the times shown are local to the UK.
Nimpopo 101, Station Road, Polegate, East Sussex. BN26 6EB.
Email: enquiries@nimpopo.com
We accept credit or debit card payment. Where there are alternative shipping options for overseas orders we will confirm shipping costs prior to despatch. This is to ensure we minimise the shipping costs to you.
We accept Visa, Mastercard, Delta, Maestro, Solo and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, by post or over the Internet.
Small items (Fly Lines etc.) First Class Post £1.50
Reels up to 1kg and similar size/ weight items First Class Post £3.99
Reels over 1kg and similar size / weight items First Class Post £4.99
Rods and other items over 50cms £8.99
Overseas orders will be quoted at cost using Parcelforce International Standard, Parceline or Initial City Link.
We aim to despatch all orders within 72 hours of receipt ( weekends and Bank holidays excluded) Should we be unable to adhere to this you will be notified by telephone or email with an expected despatch date and given the opportunity to cancel your order.
International:
Delivery will be made using Parcelforce International Standard or Intial City Link. Shipping charges will be confirmed with you before your order is proccessed.
We endeavour to respond to all complaints within five working days.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing e-mail from us in the future. We do not pass your details on to any Third Parties.
The type of information we will collect about you includes:
Your name
Your Address
Your e-mail address
Your credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by mailing us at privacy@nimpopo.com or, if you prefer, you may write to
Jonathan Pang Nimpopo 101, Station Road, Polegate, BN26 6EB
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email or write to us at the address above.
Unwanted Goods:
We are happy to exchange unsuitable or unwanted items as long as they are returned to us in perfect condition, in their original packaging, with the receipt and within ten days of delivery. In such circumstances we will not refund either the original postage or your return postage. We do not send goods out on approval.
Faulty Goods:
If you wish to return any item due to it being faulty, please supply us with a copy of your delivery note stating the fault and send it back to us with the item and its original packaging, within ten working days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate.
Goods Damaged in Transit
The contents of your order should be checked immediately after delivery. Please contact us straightaway if there are any problems, make sure you either check the contents whilst carrier is present or sign unchecked. Point out any damaged boxes to the courier and make sure there is a note of any such damage on the docket before the courier leaves.. If we receive no such notification within seven days of delivery the customer will be deemed to have accepted the items as satisfactory.
Returned goods should be sent to:
Returns, Nimpopo 101, Station Road, Polegate, BN26 6EB
This does not affect your statutory rights as a consumer.
